Swapping Candidates for an Enrolment as a Company Administrator
If a candidate is booked onto a course, the candidate can be swapped without canceling the enrolment. If the original candidate is unable to attend or was enrolled in error, follow these steps to change the candidate that will take the course.
From the Dashboard, in the "Company" tab, click on "Manage Enrolments to see a list of company enrolments.
Find the booking that you wish to swap candidates for. Please note that e-Learning courses need to be canceled and relaunched with the correct candidate.
After clicking "Swap" you'll see the Swap Candidate options. Confirm the candidate on the left will NO LONGER be taking the course, and search for the candidate to replace them using the search box. Once you have selected the new candidate, select "Swap Candidates".
You can then confirm the swap by going back to the "Manage Enrolments" section of the Dashboard and checking the new candidate has been enrolled.