Gatwick Landside Operators Licence (LOL) guide

To start your Landside Operator Licence application you will need to visit and log in. If you or your company does not have an account with Onboard, you will need to register first.

If you have not yet registered please see this guide -

Once you have logged in to Onboard, select 'Begin a new application'.

You will get an option to select which kind of Operators Licence you require. Please select 'Landside Operators Licence' and choose 'Begin application'.

The set up for the Landside Operators Licence costs £15 plus VAT, this is a one-time payment. An on-screen pop-up box will advise this is due and you will need to pay this by card before beginning your application. The pop-up box will appear before you begin any part of your application.

You will then see your Landside Operators Licence Application. Click on 'View' to start editing your application.

Please complete the form, read and accept the terms and conditions, and click 'Save and Submit'.

Once you have submitted your application, you will see the below page. Your application needs to be reviewed and accepted before you can begin permitting vehicles. Please note - you cannot start permitting vehicles until the Landside Operators Licence application invoice has been paid. You will get an invoice sent to you once you submit your application.

Once your application has been accepted, and the invoice has been paid, you are now ready to add and permit vehicles. Log in to Onboard and select 'Fleet' on the left-hand toolbar.

Select the blue, circular 'plus' button in the bottom-right corner of the screen to start adding your first fleet.

Select 'Vehicles', enter your registration number and click 'Search'.

If the system doesn't recognise the fleet ID/registration number, you will need to provide more details. Once you have completed all the answers, click on 'Save and permit'. However, if you just want to save and not permit the vehicle yet, click 'Save'.

You will then need to fill out your application form for permitting the vehicle. Once done, click 'Save and Permit'.

You will need to pay for each vehicle permit you purchase; the price is £12 plus VAT. You will see another pop-up message regarding the amount due - again, this is your chance to enter any PO numbers you need to appear on your invoice. Enter your PO number and an invoice will then be sent to you shortly after.

Once your permit application has been reviewed and accepted and your invoice has been paid, you are ready to print your permit and park your vehicle in your chosen area.

Log in to Onboard and select 'Fleet' on the left-hand toolbar. Then select 'Recently Approved'. You will see your valid vehicle permit there. Click on 'View'.

You will see 'Print Permit' at the top of the page, where you can print your permit and put this in your now-approved vehicle.

If your permit application, for some reason, gets rejected, you will receive an email to say your vehicle application has been rejected. You must log back into Onboard and review the application again and resubmit. The reviewer will leave comments on what needs to be changed so you should be able to resubmit after correct changes have been made.

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