Payment method when AIRDAT manages the billing process

Effective July 2020

For Airports where AIRDAT manages the billing process, AIRDAT has improved the payment process to speed up and simplify the process for everyone. 

AIRDAT has always used Stripe, our chosen PCI compliant online payment provider trusted by global banks and stores, for card payments.

From July 2020, payment for transactions made in Passport, Onboard and VISA will be taken at the time of purchase via purchasing, credit or debit card using an advanced Stripe integration. 

Payments on account will no longer be accepted. 

Frequently asked questions

Who does this impact?
 Airports at which AIRDAT provide billing services.  This includes London Gatwick Airport, Luton Airport, Bristol Airport, Manchester Airport and London Heathrow. 

Will I get a receipt?
Yes, at the time of purchase on-screen, via an email and also in the 'History' and 'Purchases' areas of Passport and Onboard systems.

Are other payment methods still available?
No.  Following the launch in July, payments for training, licenses and permits on our systems that are billed directly by AIRDAT will only be accepted using a valid purchasing, credit or debit card.

What do I need to do?
If you are already able to make payment for services via card there is nothing you need to do.  If you cannot, now is the time to make arrangements if you wish to continue to make purchases using AIRDAT's system.

What about billing for non-AIRDAT systems?
Where AIRDAT managing billing for items outside of AIRDATs systems (for example, Permit to Work), use of BACS payments and invoicing on account will continue. 

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